What to Expect: 3‑Step Process

For more detailed information, see the PDF flyer English and Spanish.

Step 1: Complete a Background Check Authorization Form

For the best experience we recommend using GOOGLE CHROME on a Windows computer. Watch our step-by step video tutorial. 

• Fill out the Background Check Authorization form at https://fortress.wa.gov/dshs/bcs/.
• To ensure CDWA recieves a code, enter CDWABackgroundCheck@ConsumerDirectCare.com at the end of the online form. 
• Write down the 10-character confirmation code provided at the end of the form. Please save this for your records as it will not be able to be retrieved. Confirmation codes expire after 90 days.
  
   

Step 2: Schedule a fingerprint appointment (if required)

Once you receive the Fingerprint Appointment Form from CDWA, contact the state’s fingerprint vendor, IDEMIA

• 1-877-771-5097
• Identogo.com
   

You will need the following to schedule an appointment:

• Fingerprint Appointment Form.
• Date of Birth.
• Applicant Inquiry ID/OCA number found on the Interim Fingerprint Check Notification and Fingerprint Appointment Form.
   

Find the IDEMIA location near you.
 

Step 3: Receive and save a copy of your background check results

1. Open this email in Google Chrome. You may need to use a laptop or desktop computer, because most mobile devices can’t open this kind of secure message.

2. Click on the result link in the email. The secure portal web page will open; enter your date of birth in MM/DD/YYYY format.

3. You can retrieve/download the result letter as many times as needed by clicking on the link in the original notification email and entering the date of birth on the portal page.

4. The FBI does not permit the sharing of an FBI RAP sheet. If you have an FBI RAP sheet, you will need to send a copy to CDWA. If you need to request a copy, more information can be found at www.dshs.wa.gov/ffa/applicant-resources.

5. If you receive a “token expired” message, please contact BCCU at bccuinquiry@dshs.wa.gov or call 360-902-0299.